ReelOxa Terms of Service, Conditions & Legal Disclaimer

Effective Date: 1 November 2026
Last Updated: 1 November 2026
Platform: ReelOxa
Operated by: GA Ventures
Website: https://reeloxa.com
Contact: reeloxa@gmail.com

1. Acceptance of Terms

By accessing, registering, subscribing to, connecting an account with, or using ReelOxa, its website, applications, AI-powered services, automation tools or any associated features, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

If you do not agree with these terms, you must discontinue using ReelOxa immediately.

These terms constitute a legally binding agreement between you and GA Ventures, the operator of ReelOxa, subject to applicable laws.

2. Nature of Services

ReelOxa provides technology-based services, including but not limited to:

• Instagram and Facebook AutoDM automation.
• AI-powered direct message responses and conversations.
• Automated comment replies and engagement workflows.
• AI chatbot and customer interaction tools.
• Lead generation and customer information collection.
• Digital business cards and link-in-bio services.
• Social media analytics and reporting.
• Marketing, outreach and communication automation.
• Third-party integrations and API-connected services.
• Any additional tools, features or services introduced in the future.

ReelOxa is a technology platform designed to assist users in automating business and communication activities. It does not guarantee any particular commercial, marketing, engagement, sales or operational outcome.

3. AI Disclaimer – Important

ReelOxa uses artificial intelligence and automated technologies to generate responses, recommendations, messages, summaries, content and other outputs.

You expressly acknowledge and agree that:

1. AI-generated content may contain inaccurate, incomplete, misleading, outdated or inappropriate information.
2. AI may misunderstand customer questions, instructions, context, intent or business information.
3. AI may generate responses that differ from your intended communication.
4. AI may fail to identify customer requirements or provide incorrect product, service, pricing or business information.
5. AI may generate duplicate responses, irrelevant messages or unexpected outputs.
6. AI-generated content is not guaranteed to be factually accurate, legally compliant or suitable for your particular business.
7. AI functionality may be interrupted, unavailable or degraded due to technical issues, third-party providers or system updates.

The user is solely responsible for reviewing, verifying and approving AI-generated information before relying on it or using it for business decisions.

ReelOxa shall not be responsible for business decisions, customer disputes, financial losses, missed opportunities or other consequences resulting from a user's reliance on unverified AI-generated content, to the maximum extent permitted by law.

Users are encouraged to review automated conversations regularly and use human intervention whenever necessary.

4. Facebook and Instagram AutoDM Disclaimer

ReelOxa offers automation capabilities for Facebook and Instagram through supported Meta APIs and integrations.

By enabling these services, you understand and agree that:

• Automation depends on Meta's API availability, permissions, platform policies and technical infrastructure.
• ReelOxa does not own, operate or control Facebook, Instagram or Meta.
• Meta may modify, restrict, discontinue or change its APIs, permissions, features or access requirements at any time.
• Messages may fail, be delayed, duplicated, delivered incorrectly or not delivered.
• Comment-triggered automation and direct message workflows may not execute as expected.
• Access tokens may expire, become invalid or require reconnection.
• Facebook Pages and Instagram accounts may lose connectivity.
• Meta may restrict, suspend, disable or terminate accounts or specific automation capabilities.
• API permission changes, rate limits and platform restrictions may interrupt services without prior notice.

ReelOxa does not guarantee uninterrupted automation, successful message delivery, account safety, account availability or continuous integration with Meta.

Account Restrictions: ReelOxa shall not be liable for account restrictions, suspensions, disabling, loss of features or other enforcement actions imposed by Meta, except to the extent directly caused by ReelOxa's own breach of applicable law or other non-excludable legal obligations.

Users are responsible for ensuring that their automation activities comply with Meta's applicable terms, policies, messaging rules and community standards.

5. No Guarantee of Error-Free Services

ReelOxa is provided as a technology service that may experience technical errors, interruptions, bugs, limitations or unexpected behaviour.

You acknowledge that:

• Software may contain bugs or defects.
• Features may occasionally malfunction.
• Automation workflows may not execute correctly.
• Data may be delayed, unavailable or inaccurate.
• Integrations may stop working following third-party updates.
• Some features may be temporarily unavailable for maintenance or technical reasons.
• AI and automation results may vary between requests.

ReelOxa does not warrant that the platform will be uninterrupted, error-free, completely secure, compatible with every device or integration, or available at all times.

We will make reasonable efforts to investigate and resolve reported technical issues.

6. Limitation of Liability

To the maximum extent permitted under applicable law, GA Ventures, ReelOxa, its founders, directors, employees, contractors, affiliates, service providers and business partners shall not be liable for:

1. Loss of revenue, profits, business opportunities or anticipated savings.
2. Loss of customers, leads, prospects or potential sales.
3. Loss of business reputation, goodwill or commercial relationships.
4. Missed, delayed, duplicate or incorrectly delivered messages.
5. Incorrect or misleading AI-generated responses.
6. Automation failures or unexpected system behaviour.
7. Meta account restrictions, API failures or third-party platform changes.
8. Loss, corruption or unavailability of data, subject to applicable data protection obligations.
9. Third-party service interruptions or infrastructure failures.
10. Business decisions made using ReelOxa-generated information.
11. Indirect, incidental, special, exemplary or consequential damages.

Where liability cannot legally be excluded, it will remain subject to the limits permitted by applicable law.

Aggregate Liability Cap: To the maximum extent permitted by law, ReelOxa's total aggregate liability arising out of or relating to the services shall not exceed the subscription fees actually paid by the affected user to ReelOxa during the three (3) months immediately preceding the event giving rise to the claim.

If the user has not paid any subscription fees during that period, the liability cap shall be INR 1,000, to the extent legally permissible.

Nothing in this clause excludes liability for fraud, wilful misconduct, gross negligence where exclusion is prohibited, breach of mandatory statutory obligations, or any other liability that cannot legally be excluded or limited.

7. User Responsibility and Account Management

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Securing your connected Facebook and Instagram accounts.
• Providing accurate business information to the AI system.
• Configuring automation workflows correctly.
• Reviewing automated messages and customer conversations.
• Ensuring that collected customer information is used lawfully.
• Obtaining necessary permissions and consents from customers.
• Ensuring that your marketing activities comply with applicable laws.
• Monitoring your automated communication systems.
• Keeping API permissions and account connections active.

ReelOxa shall not be responsible for problems arising from incorrect configurations, inaccurate information, unauthorised account access caused by the user's failure to secure credentials, or misuse of the platform.

8. Third-Party Services and Integrations

ReelOxa may depend on external platforms and service providers, including:

• Meta (Facebook and Instagram).
• AI model and API providers.
• Cloud hosting and database providers.
• Email and communication providers.
• Payment gateways.
• Analytics and tracking services.
• Other third-party software and integrations.

These services are independently operated and governed by their respective terms and policies.

ReelOxa does not control third-party services and cannot guarantee their availability, accuracy, security, performance or continued operation.

Changes, interruptions, pricing changes, restrictions or termination by third-party providers may affect ReelOxa functionality.

9. User Content and AI Instructions

Users may provide business information, prompts, documents, links, images, product details, service descriptions and other content to ReelOxa.

You represent and warrant that:

• You own or have permission to use the submitted content.
• Your content does not violate intellectual property rights.
• Your instructions and automated messages comply with applicable laws.
• You will not use ReelOxa to deceive, harass, threaten, defraud or harm others.
• You will not upload unlawful or unauthorised content.

You remain responsible for the content, instructions and information you submit and for the actions performed using your account.

10. Lead Generation and Customer Information

ReelOxa may provide tools to collect customer names, email addresses, mobile numbers and other business enquiry information.

Users acknowledge that:

• ReelOxa does not guarantee the accuracy of customer-submitted information.
• Customers may provide incorrect or incomplete details.
• Leads may be duplicated, invalid or unreachable.
• Lead collection does not guarantee customer conversion or sales.
• Users are responsible for contacting customers lawfully and appropriately.

Users must provide appropriate privacy notices, obtain required permissions and honour applicable opt-out requests.

Users must not misuse customer information for spam, harassment, unauthorised marketing or unlawful purposes.

11. Privacy and Data Protection

ReelOxa may process personal information necessary to provide its services, including account information, contact details, customer enquiries, automation data and integration information.

GA Ventures will handle personal data in accordance with its Privacy Policy and applicable data protection laws.

Users must ensure they have the necessary authority and lawful basis to submit, process or collect personal data through ReelOxa.

Nothing in these terms removes or transfers any statutory data protection responsibility that legally applies to ReelOxa or its users.

The applicable provisions of India's Digital Personal Data Protection Act, 2023 and related rules will be complied with according to their respective commencement dates.

12. Acceptable Use Policy

You must not use ReelOxa to:

• Send spam, unsolicited bulk messages or deceptive communications.
• Conduct phishing, scams, fraud or impersonation.
• Harass, threaten or abuse individuals.
• Distribute malware or harmful software.
• Violate Meta policies or third-party platform requirements.
• Collect personal information unlawfully.
• Infringe copyrights, trademarks or other intellectual property rights.
• Manipulate engagement or misuse automation functionality.
• Circumvent technical safeguards or platform restrictions.
• Conduct illegal, misleading or prohibited business activities.

GA Ventures reserves the right to investigate suspected misuse, restrict functionality, suspend accounts or terminate access where reasonably necessary and legally permissible.

13. Service Availability, Maintenance and Changes

ReelOxa reserves the right to:

• Update, modify or improve existing features.
• Introduce new tools and functionality.
• Temporarily suspend services for maintenance.
• Modify integrations following third-party changes.
• Remove features that are no longer technically or commercially viable.
• Implement security updates and technical changes.

Where reasonably practicable, users will be notified of material service changes.

ReelOxa does not guarantee that every feature will remain available indefinitely.

14. Subscription, Payments and Refunds

Paid services are subject to the pricing and subscription terms displayed at the time of purchase.

Users are responsible for reviewing subscription plans, billing periods, renewal conditions and applicable charges before making payment.

Unless expressly stated otherwise:

• Subscription fees are charged for access to the selected services.
• Users must cancel subscriptions according to the available cancellation procedure.
• Failed payments may result in service interruption.
• Refund requests will be assessed under the applicable Refund Policy and mandatory consumer protection laws.

Nothing in this section removes any refund or cancellation rights that users may have under applicable law.

15. Intellectual Property Rights

ReelOxa, including its branding, software, interface, designs, logos, technology, documentation, source code and proprietary features, belongs to GA Ventures or its respective licensors.

Users are granted a limited, non-exclusive, non-transferable and revocable right to access and use ReelOxa in accordance with these terms.

Users must not:

• Copy or reproduce proprietary software.
• Reverse engineer or attempt to extract source code.
• Resell or redistribute the platform without authorisation.
• Copy proprietary designs or interfaces for unauthorised commercial use.
• Attempt to gain unauthorised access to platform infrastructure.

Users retain their ownership rights in their original content, subject to the permissions necessary for ReelOxa to provide its services.

16. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend and hold harmless GA Ventures, ReelOxa, its founders, directors, employees, affiliates, contractors and service providers against third-party claims, losses, liabilities, damages, penalties and reasonable legal expenses arising from:

1. Your misuse of ReelOxa.
2. Your violation of these Terms and Conditions.
3. Your violation of applicable laws or regulations.
4. Your infringement of third-party intellectual property rights.
5. Unlawful messages or content sent through your account.
6. Your failure to obtain necessary customer permissions or consents.
7. Your misuse of customer information.
8. Your business representations, offers, products or services.
9. Your breach of Meta or other third-party platform policies.

This indemnity does not apply to the extent a claim results from ReelOxa's own breach of law, negligence or misconduct for which it is legally responsible.

17. Suspension and Termination

GA Ventures may suspend, restrict or terminate access to ReelOxa if:

• A user violates these terms.
• The platform is being used for unlawful activities.
• There is suspected fraud, abuse or security risk.
• A third-party platform requires the restriction.
• Continued service creates a material legal or operational risk.

Users may discontinue using ReelOxa at any time, subject to outstanding payment obligations and applicable subscription terms.

Upon termination, access to certain features and stored information may be discontinued or deleted in accordance with the Privacy Policy, applicable retention obligations and legal requirements.

18. Force Majeure

ReelOxa shall not be held responsible for delays or failures caused by circumstances beyond its reasonable control, including:

• Internet or telecommunications outages.
• Cloud infrastructure failures.
• Cyberattacks or security incidents despite reasonable safeguards.
• Government actions or regulatory restrictions.
• Natural disasters.
• War, riots or civil disturbances.
• Power failures.
• Third-party API or service provider failures.
• Meta platform restrictions or outages.
• Other extraordinary events beyond reasonable control.

This provision does not excuse obligations that cannot legally be excluded.

19. No Professional or Business Advice

Information, recommendations, automated responses and AI-generated outputs provided by ReelOxa are for general informational and operational assistance.

ReelOxa does not provide legal, financial, tax, regulatory or professional advice unless a specific service is expressly offered under a separate agreement.

Users should consult qualified professionals before making important legal, financial or business decisions.

20. Dispute Resolution and Governing Law

These Terms and Conditions shall be governed by the laws of India.

The parties shall attempt to resolve disputes through good-faith discussions before initiating formal legal proceedings.

Where appropriate and legally permissible, unresolved disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended.

The seat and venue of arbitration shall be Kolkata, West Bengal, India. Proceedings shall be conducted in English.

Subject to mandatory statutory jurisdiction and applicable consumer protection rights, courts of competent jurisdiction in Kolkata, West Bengal shall have jurisdiction.

Nothing in this section prevents a consumer from approaching a competent consumer commission or other statutory authority where permitted by law.

21. Amendments to Terms

GA Ventures reserves the right to update or modify these terms from time to time.

Updated terms will be published on the ReelOxa website with a revised effective date.

Where required by applicable law, users will receive notice and be asked to provide renewed acceptance of material changes.

Continued use of ReelOxa after the effective date of updated terms constitutes acceptance where such acceptance is legally valid.

22. Severability

If any provision of these terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain effective to the maximum extent permitted by law.

The invalid provision shall be interpreted or modified only to the extent legally permissible to reflect its original intent.

23. Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Refund Policy and other applicable policies, constitute the agreement between the user and GA Ventures concerning the use of ReelOxa.

If any provision conflicts with mandatory applicable law, the mandatory legal requirement shall prevail.

24. Contact Information

For legal notices, complaints, questions or concerns regarding these Terms and Conditions, please contact:

Platform: ReelOxa
Operator: GA Ventures
Website: https://reeloxa.com
Legal Email: reeloxa@gmail.com
Registered Address: 32/12, Rai Charan Ghosh Lane, Kolkata – 700039, India
Grievance Contact: reeloxa@gmail.com

---

# IMPORTANT USER ACKNOWLEDGEMENT

By registering for or using ReelOxa, you acknowledge that:

1. ReelOxa is an AI-powered technology and automation platform.
2. AI-generated outputs may be incorrect or unpredictable.
3. Facebook and Instagram automation depends on third-party APIs and permissions.
4. No guarantee is provided regarding message delivery, customer engagement, sales, leads or uninterrupted functionality.
5. You are responsible for monitoring your automations and verifying important outputs.
6. You agree to use ReelOxa lawfully and in accordance with these terms.
7. You understand the applicable limitations of liability and indemnification provisions.

ReelOxa is a technology service, not a guarantee of business outcomes or error-free automation.