Last updated: October 4, 2026
ReelOxa respects your right to control your personal data. This page explains how to delete the data we hold about you, including any data we received from Instagram through our Instagram AutoDM service, from Facebook Pages through our Facebook AutoDM (Messenger) service, and from WhatsApp through ReelOxa Wazzup (WhatsApp Business).
You can disconnect your Instagram account at any time from within the ReelOxa app:
(a) Sign in to your ReelOxa account.
(b) Open the AutoDM Dashboard from the sidebar.
(c) Click Disconnect Instagram.
Once disconnected, we immediately revoke and delete your Instagram access token, stop processing new webhooks from Meta, and remove your linked Instagram profile from our database. AutoDM logs related to that account are permanently deleted within 30 days.
Facebook AutoDM is a separate integration and can be removed independently of Instagram:
(a) Sign in to your ReelOxa account.
(b) Open AutoDM (Facebook) from the sidebar and go to the Pages tab.
(c) Click Disconnect on the Page you want to remove.
On disconnect we unsubscribe the Page from Meta webhooks, delete its stored Page access token, and stop processing any further comment or Messenger events for that Page. Its campaigns, cached posts, comment events and Messenger delivery logs are permanently deleted within 30 days.
ReelOxa Wazzup is a separate integration and can be removed independently of Instagram and Facebook:
(a) Sign in to your ReelOxa account.
(b) Open ReelOxa Wazzup from the sidebar and go to the Accounts tab.
(c) Click Disconnect on your WhatsApp Business number.
On disconnect we immediately delete the stored encrypted WhatsApp access token and stop processing incoming messages and delivery statuses for that number. Its contacts, conversations, messages and delivery records are permanently deleted within 30 days.
To delete your entire ReelOxa account and all associated data (profile, AutoDM campaigns, LinkTrack links and click data, Instagram tokens, Facebook connection and Page tokens, WhatsApp Business connection, contacts and conversations, automation logs, billing records), send a request to:
Email: help@reeloxa.com
Subject: Data Deletion Request
Include: the email address associated with your ReelOxa account, and (if applicable) your linked Instagram username, Facebook Page name and WhatsApp Business phone number.
We will verify your identity and complete deletion within 30 days. We will email you a confirmation once your data has been removed.
(a) Your account profile and authentication credentials.
(b) All AutoDM campaigns, LinkTrack short links and their click analytics.
(c) Instagram User ID, username, access tokens, and webhook subscriptions.
(d) Facebook User ID and name, connected Page IDs and names, Page access tokens, Page webhook subscriptions, cached Page posts, Facebook comment events and Messenger delivery logs.
(e) AutoDM keyword rules, message templates, and message logs.
(f) WhatsApp Business Account ID, phone number details, encrypted access token, and WhatsApp contacts, conversations, messages, media references, delivery statuses and webhook records.
(g) Usage analytics linked to your account.
We may retain a limited set of records where required by law (for example, tax and billing records for the statutory retention period under Indian law). These records are kept in a restricted system and are not used for any other purpose.
You can also revoke ReelOxa's access to your Instagram account directly from Instagram:
Instagram app → Settings → Apps and Websites → Active → find ReelOxa → Remove.
Revoking access from Instagram stops Meta from sending us further webhooks, but does not delete data we already hold. To delete that data, use the steps above.
You can also remove ReelOxa's access to your Facebook account and Pages directly from Facebook:
Facebook → Settings & Privacy → Settings → Apps and Websites → find ReelOxa → Remove.
Facebook also offers a built-in deletion request: on the same screen choose View and edit → Remove and select the option to delete the data ReelOxa holds. We action these requests automatically and confirm by email where an address is available.
Revoking access stops Meta from sending us further Page events, but does not by itself delete data we already hold. To delete that data, use sections 3 and 4 above.
You can also remove ReelOxa's access to your WhatsApp Business account directly from Meta:
Meta Business Suite → Settings → Business Settings → Integrations / Apps (or Users → System users) → find ReelOxa → Remove. You can also unsubscribe the app from your WhatsApp Business Account in WhatsApp Manager.
Revoking access stops Meta from sending us further WhatsApp messages and delivery statuses, but does not by itself delete data we already hold. To delete that data, use sections 3A and 4 above.
For any questions about data deletion, contact:
Email: help@reeloxa.com
Mobile: 9123770635
Address: 32/12, Rai Charan Ghosh Lane, Kolkata – 700039, India
Quick answers about removing your ReelOxa data. Still unsure? Contact us.