WhatsApp Data Deletion Request

1. Who this page is for

ReelOxa Wazzup lets businesses connect their WhatsApp Business number through Meta's WhatsApp Business Platform (Cloud API) to send automated replies, run campaigns and manage chats. This page explains how a business owner, or a customer who messaged a business using ReelOxa, can ask us to delete WhatsApp data we hold.

2. WhatsApp data ReelOxa stores

• WhatsApp Business Account ID, business name, phone number ID, display number and verified name.
• The encrypted access token Meta gives us when you connect (never shown in the browser).
• Contacts: WhatsApp ID, phone number and profile name of people who message the business.
• Conversations and messages, including text, media references, message templates and delivery or read statuses.
• Chats and contacts imported from the WhatsApp Business app when coexistence is used.
• Auto-reply rules, campaign recipients, Budget Guard usage counters and webhook records.

3. Delete it yourself in the app (business owners)

1. 1Sign in to your ReelOxa account.
2. 2Open WhatsApp (ReelOxa Wazzup) from the sidebar.
3. 3On your number's account card, open the ⋮ menu.
4. 4Choose Remove & delete and confirm.

This instantly deletes the access token, the number's connection, contacts, conversations, messages, delivery statuses and auto-reply logs. Choosing Disconnect instead deletes the token right away and the remaining data within 30 days.

4. Request deletion (no login needed)

Business owners, and customers who chatted with a business that uses ReelOxa, can submit the form below. You will get a confirmation code and a link to check the status.

Prefer email? Write to help@reeloxa.com with the subject WhatsApp Data Deletion Request, your WhatsApp number with country code, and the business name.

5. What happens next

1. 1We confirm by email that we received the request, with your confirmation code.
2. 2We verify ownership of the number or account so nobody can delete someone else's data.
3. 3We permanently delete the data from our database and backups within 30 days.
4. 4The status page shows Completed and we email you a confirmation.

Check an existing request on the request status page.

6. What may be kept

Only payment and tax records that Indian law requires us to keep (for example, invoices for the WhatsApp platform fee). They are stored separately, with restricted access, and are not used for anything else. Charges billed by Meta for WhatsApp messages are held by Meta, not ReelOxa.

7. Remove ReelOxa's access in Meta

You can also remove our access from Meta at any time: Meta Business Suite → Settings → Business settings → Accounts → WhatsApp accounts, select your account, open Partners or Connected apps, and remove ReelOxa. Removing access stops new messages reaching us but does not by itself delete what we already hold, so please also send a request above.

When you remove ReelOxa from your Facebook account and choose to delete your data, Meta notifies us automatically and you get a confirmation code from us.

8. Contact

Email: help@reeloxa.com
WhatsApp: +91 7003459129
Address: 32/12, Rai Charan Ghosh Lane, Kolkata – 700039, India

See also our Privacy Policy and the data deletion instructions for Instagram and Facebook.