Question 1

How do I connect my Instagram account?

Accepted Answer

Your Instagram must be a Professional account (Business or Creator). Then connect it from the Instagram section of your ReelOxa dashboard. 1. In the Instagram app, switch to a Professional account: Settings → Account type and tools → Switch to professional account. 2. In the Instagram app, open Settings → Messages and story replies → Message controls and turn on “Allow access to messages”. 3. Sign in to ReelOxa and open Instagram from the side menu. 4. Click Connect Instagram and log in with the Instagram account you want to automate. 5. Allow all the requested permissions (messages, comments and profile). ReelOxa needs these to send DMs. 6. You'll come back to ReelOxa and see your account under My Accounts. Tip: If you manage several Instagram accounts, connect each one separately. Your plan decides how many you can add.

Question 2

How do I create my first AutoDM automation?

Accepted Answer

Create a new campaign, pick what triggers it (for example a comment on a Reel), add keywords and write the DM people will receive. 1. Open Instagram from the side menu and click New campaign. 2. Choose the connected Instagram account. 3. Pick a trigger, such as Comments on your Reel or Sends you a DM. 4. Select the Reel or post (for comment triggers). 5. Add keywords like “LINK” or “PRICE”. Leave keywords empty to reply to every comment. 6. Write the DM message and add buttons with your links. 7. Optionally add follow-up messages sent later. 8. Review everything and turn the campaign on. Tip: Ask people in your caption to “Comment LINK” so they know which word to use.

Question 3

Which triggers can start an Instagram automation?

Accepted Answer

You can start an automation from Reel comments, post comments, Live comments, Story replies, any new DM that matches your keywords, or when someone DMs you about a post or Reel. 1. Comments on your Reel 2. Comments on your Post 3. Comments on your Live (needs Live permission on your account) 4. Replies to your Story 5. Sends you a DM (matching your keywords) 6. DMs your Post or Reel

Question 4

How do I set up AI DM Reply?

Accepted Answer

AI DM Reply answers incoming DMs automatically in the sender's own language. Turn it on from the AI DM Reply tab in your Instagram dashboard. 1. Open Instagram from the side menu and go to the AI DM Reply tab. 2. Choose the Instagram account and turn AI DM Reply on. 3. Pick the reply language and tone, and add a short description of your business. 4. Optionally connect Business Agent so replies use the information on your website. 5. Save. New DMs that don't match a keyword automation will get an AI answer. Tip: Keyword automations always run first. AI only replies when no automation matches the message.

Question 5

How does AI Comment Reply work?

Accepted Answer

AI Comment Reply posts a short, friendly public reply to comments on your posts and Reels. Set your FAQs and instructions per Instagram account, then choose it inside a campaign. 1. Open AI Comment Reply settings for your Instagram account. 2. Add your common questions and answers, plus any instructions (for example “never share prices in comments”). 3. Set a monthly reply limit if you want to control usage. 4. In a campaign, turn on AI comment replies and choose your account's knowledge or a general reply style. Tip: AI comment replies are included on selected plans. Check Pricing to see which plan includes them.

Question 6

What is Business Agent and how do I set it up?

Accepted Answer

Business Agent reads your website so AI replies can answer with your real prices, services and policies. It is available on Pro Monthly, Pro Annual and AI DM Booster. 1. Open Business Agent from Tools in the side menu. 2. Enter your website address and start the scan. 3. Wait while ReelOxa reads your key pages, then review what it found. 4. Turn it on for AI DM Reply. Your Facebook Messenger AI replies can use it too.

Question 7

How do I send a Broadcast DM?

Accepted Answer

Broadcast sends one DM to subscribers who opted in by messaging you in the last 24 hours. Meta doesn't allow messaging people outside this window. 1. Open Instagram and go to the Broadcast tab. 2. Check how many subscribers are currently inside the 24-hour window. 3. Write your message and add a button if needed. 4. Send now. ReelOxa sends in a steady queue so your AutoDM replies keep priority. Tip: Free plan: no broadcasts. Starter: 4 per month. Pro and AI DM Booster: unlimited.

Question 8

How does lead capture in AI DMs work?

Accepted Answer

After a few real messages, the AI asks if the person would like you to contact them. If they say yes, it collects their name, email and phone, either in the chat or through a short form. Leads appear in the Leads section.

Question 9

Why isn't my Instagram automation sending DMs?

Accepted Answer

Most often the account isn't Professional, message access is off, the campaign is paused, or the comment didn't match your keywords. 1. Check your account is a Professional (Business or Creator) account. 2. Make sure “Allow access to messages” is on in Instagram's Message controls. 3. Confirm the campaign is turned on and linked to the right post or Reel. 4. Test with a different Instagram account. Your own comments won't trigger a DM. 5. Check the keyword spelling and look at the Logs tab for errors. 6. If you see a reconnect warning, click Reconnect and log in again.

Question 10

How do I connect my Facebook Page?

Accepted Answer

You need admin access to the Facebook Page. Connect it from the Facebook section of your dashboard and allow the requested permissions. 1. Open Facebook from the side menu. 2. Click Connect Facebook Page and log in with the Facebook profile that manages your Page. 3. Select the Pages you want ReelOxa to manage. 4. Allow all the requested permissions (Page messages, comments and posts). 5. You'll return to ReelOxa and see your Pages in the Pages tab. Tip: If a Page is missing, make sure you have full admin access to it in Meta Business Suite and connect again.

Question 11

How do I create a Facebook AutoDM automation?

Accepted Answer

Create a campaign, choose your Page and post, add keywords and write the Messenger message people receive when they comment. 1. Open Facebook and click New campaign. 2. Choose the Page and the post the automation should watch. 3. Add keywords, or leave them empty to reply to every comment. 4. Write the Messenger message and add link buttons. 5. Optionally add a public reply to the comment. 6. Save and turn the campaign on.

Question 12

How does the follow confirmation step work?

Accepted Answer

You can ask people to follow your Page before they get the link. ReelOxa sends a message asking them to follow and tap a confirmation button, then sends the link a few seconds after they confirm.

Question 13

How do I set up AI Messenger Reply?

Accepted Answer

AI Messenger Reply answers Messenger DMs automatically for each Page. It only replies when no keyword or welcome automation matches. 1. Open Facebook and go to the AI DM tab. 2. Choose the Page and turn AI replies on. 3. Pick the language, tone and add a short business description. 4. Optionally use Business Agent so answers come from your website. 5. Save your settings.

Question 14

How do I turn on AI Comment Reply for Facebook?

Accepted Answer

AI Comment Reply is set per Page. It replies to comments only when none of your AutoDM comment automations match, so you never get two replies on one comment. 1. Open Facebook and go to the AI Comment tab. 2. Choose the Page and turn AI Comment Reply on. 3. Add instructions and common answers. 4. Save. Replies start on new comments.

Question 15

Are there sending limits on Facebook?

Accepted Answer

Yes. To keep your Page safe, ReelOxa paces messages under Meta's limits, waits briefly between messages to the same person, slows down if Meta reports errors and skips very old comments.

Question 16

Why isn't my Facebook automation working?

Accepted Answer

Usually the Page needs reconnecting, Messenger is turned off on the Page, or the campaign isn't linked to the right post. 1. Make sure Messenger is enabled on your Facebook Page. 2. Check the campaign is turned on and linked to the correct post. 3. Comment from a different Facebook profile. Page admins' own comments are ignored. 4. If you see a reconnect warning, click Reconnect and approve all permissions again.

Question 17

Should I choose Business App (Coexistence) or Cloud API?

Accepted Answer

Choose Business App if you want to keep using the WhatsApp Business app on your phone with the same number. Choose Cloud API for a new or dedicated number used only for automation and bulk campaigns. 1. Business App (Coexistence): keep your phone app, messages sync both ways, recent contacts and chats are imported. 2. Cloud API: the number runs fully online, with the fastest sending for auto-replies and campaigns.

Question 18

How do I connect WhatsApp with Cloud API?

Accepted Answer

Click Connect WhatsApp Business, choose Cloud API and finish Meta's setup popup. 1. Open WhatsApp from Tools in the side menu. 2. Click Connect WhatsApp Business and choose Connect Cloud API. 3. In Meta's popup, choose or create your Meta business account. 4. Choose or create a WhatsApp Business account and set your display name. 5. Add your phone number and verify it with the code Meta sends by SMS or call. 6. Finish the popup. Your number appears in the Accounts tab. Tip: A number used on the regular WhatsApp app must be deleted from that app first, or use a fresh number.

Question 19

How do I connect my existing WhatsApp Business app?

Accepted Answer

Choose Connect my Business app and scan Meta's QR code with the WhatsApp Business app on your phone. 1. Make sure your number runs on the WhatsApp Business app (not regular WhatsApp) and the app is up to date. 2. In ReelOxa, open WhatsApp and click Connect WhatsApp Business. 3. Choose Connect my Business app. 4. Follow Meta's popup and scan the QR code from your WhatsApp Business app. 5. Back in ReelOxa, click Import under Contacts & past chats. This works within 24 hours of connecting. Tip: If Meta shows a permissions error, connect with Cloud API for now and try again later.

Question 20

How do I set up WhatsApp auto-replies?

Accepted Answer

Open the Auto-Reply tab, add keyword replies or a welcome message, and turn them on. Each incoming message gets at most one automatic reply. 1. Open WhatsApp and go to the Auto-Reply tab. 2. Add a welcome or away message. 3. Add keyword rules, such as “price” → your price list. 4. Optionally set up a lead flow to collect name and details. 5. Save and send a test message from another phone.

Question 21

How do I send a WhatsApp campaign?

Accepted Answer

Campaigns send a Meta-approved template to your contacts. You need Meta billing added first, and every send is checked against your Budget Guard limits. 1. Open WhatsApp and go to the Campaigns tab. 2. Choose an approved message template. 3. Select the contacts to send to. 4. Check the estimated cost and start the campaign. 5. Track delivered and read counts as they come in.

Question 22

How do I add billing on Meta?

Accepted Answer

1,000 free service conversations per month will be activated once you connect a payment method in Meta. Paid campaigns also need Meta billing. You can skip this at first and add it later from your WhatsApp account card. 1. On your WhatsApp account card, click Add billing on Meta. 2. In Meta's billing page, add a card or payment method to your WhatsApp Business account. 3. Come back to ReelOxa and click I've added it.

Question 23

How much does WhatsApp automation cost?

Accepted Answer

ReelOxa's platform fee is ₹399/month or ₹3,999/year in India ($7/month or $60/year internationally), and the first month is free. Meta charges its own message rates directly to your card, with no markup from ReelOxa.

Question 24

What is Budget Guard?

Accepted Answer

Budget Guard lets you set daily and monthly spending limits for WhatsApp messages. When a limit is reached, ReelOxa stops sending so you are never surprised by a bill. 1. Open WhatsApp and go to the Budget Guard tab. 2. Set your daily and monthly limits. 3. Save. Every outgoing message is checked against these limits first.

Question 25

Why is my WhatsApp number not receiving or sending messages?

Accepted Answer

Check the warning on your account card. Common causes are Meta still activating the number, the number still being used on another WhatsApp app, a Meta test number, or missing Meta billing. 1. If it says Waiting for Meta, make sure the number isn't still active on another WhatsApp app, then click Reconnect. 2. Meta test numbers can't send through ReelOxa. Connect a real phone number instead. 3. If campaigns fail, add billing on Meta. 4. Check Budget Guard hasn't reached its limit.

Question 26

How do I reconnect or remove a WhatsApp number?

Accepted Answer

Use the three-dot menu on the account card. Choose Reconnect to refresh the connection, or Remove & delete to delete the number and its chats from ReelOxa.

Question 27

How do I create my Link in Bio page?

Accepted Answer

Open Link in Bio, add your photo, name, links and theme, then click Publish and copy your page link into your Instagram bio. 1. Open Link in Bio from the side menu. 2. Add your profile photo, name and a short bio. 3. Add your links and social buttons. 4. Pick a theme and preview it on the phone preview. 5. Click Publish, copy your page link and paste it into your Instagram bio. Tip: The Free plan includes 1 bio page. Paid plans include up to 3 pages and business profiles.

Question 28

Why don't my changes show on my live bio page?

Accepted Answer

Edits are saved as a draft so visitors never see half-finished changes. Click Publish when you're ready and the live page updates.

Question 29

How do I create a tracked short link?

Accepted Answer

Open LinkTrack, click New link, paste the address you want to share, and copy your short link. Every click is counted. 1. Open Link Track from the side menu. 2. Click New link and paste the full address. 3. Optionally give it a custom name. 4. Create it and copy the short link. 5. Share it anywhere. Open the link in LinkTrack to see clicks.

Question 30

How do I make a QR or NFC business card?

Accepted Answer

Smart Connect turns your bio page into a digital business card. Design the card, download the QR code or print-ready file, and write the link onto an NFC tag. 1. Open Smart Connect from Tools in the side menu. 2. Fill in your card details and choose a design. 3. Download the QR code, or download the print file (PNG or PDF). 4. To use NFC, open NFC Writer on an Android phone with Chrome and tap your NFC tag to write the link.

Question 31

Where can I see clicks and visits?

Accepted Answer

Open a link in LinkTrack to see its clicks over time. Your bio page shows profile views and link taps, including visits from QR and NFC cards.

How can we help?

Instagram Automation

Facebook Automation

WhatsApp Automation

Link in Bio & LinkTrack

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